We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem of fault.
Please keep your proof of purchase – e.g. your receipt.
Nasiba fashions items are shipped via Fastway couriers or sendel. Shipping is charged at a flat rate of $10 for City areas and $16.99 for country/rural areas on all sized parcel. Once payment is made items will be dispatched next day Monday-Friday.
We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s).
This must be paid in advance of shipment.
Shipping times may vary during public holidays and during peak periods.
We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, will assist the customer in locating the parcel & to investigate a reported loss and pursue the appropriate channels until the matter is resolved
Postage usually takes 1-7 days depending on which state you are Located.